Fees
What it costs.
RANZ does not charge a fee to lodge, hear or determine a dispute. The only cost in the process is the independent inspector’s fee, paid direct to the inspector by the party found at fault. If the independent inspector finds the dispute to be without substance, that cost may fall to the complainant. The fee is agreed before any inspection takes place.
Who pays the inspector
| Outcome | Who pays |
|---|---|
| Roofer (RANZ member) found at fault | The member |
| Dispute found by the independent inspector to be without substance | The complainant |
| Roofer is a non-member (LBP Board pathway) | The complainant |
The independent inspector — not RANZ — decides the technical question, including whether a dispute has substance. The inspector’s fee schedule is shared before you agree to engage them, so you know the figure in advance.