What RANZ can and cannot help with.

Roofing workmanship quality

Defective work, leaks, failure to meet the NZ Building Code or manufacturer specifications.

Code of Conduct breaches

Unprofessional behaviour, misrepresentation of qualifications, or failure to meet RANZ membership standards.

RANZ brand misuse

Unauthorised use of RANZ logos, false claims of membership, misleading advertising.

Independent inspections

For members and (optionally) non-members — we facilitate, the inspector charges direct.

LBP Board complaint assistance

We help you prepare and submit a complaint when the roofer is a Licensed Building Practitioner.

Referrals

To MBIE, WorkSafe NZ, the Disputes Tribunal, or other agencies where appropriate.

Legal proceedings

We cannot provide legal advice, represent you, or act once a court or tribunal is involved — we must stand aside.

Pricing & contract disputes

Disagreements over price, payment terms, or invoicing. The Disputes Tribunal handles claims up to $30,000.

Product or material failures

If the fault is with the product itself, not the install — pursue the manufacturer or supplier under the Consumer Guarantees Act.

Enforce against non-members

We have no authority over non-members. We can help take it to the LBP Board, or record it for industry oversight.

Insurance claims

Contact your insurer or the Insurance & Financial Services Ombudsman.

Work older than five years

RANZ disputes must generally be raised within 5 years. The Building Act 10-year longstop may still apply via other channels.